Warranty & Guarantee

 

Satisfaction Guarantee

We at The Shrine set out to create the best quality travel bags, and we stand by our products and every one of our loyal customers. That is why every purchase on our site comes with a 30 day Satisfaction Guarantee. If you do not like the product for any reason, all you need to do is return the product within 30 days from the original purchase and we will refund your payment, minus a 15% restocking fee, and original shipping fees if you received a shipping promotion. You are responsible for all return shipping fees associated with your return.

If the product is not in its original condition, unfortunately, we can’t accept the return.

For the returned bag to be accepted it must be:

1) In new/unused condition

2) All tags/labels still on the bag

3) In all original packaging

If any of the above do not meet our criteria for a return, it’s best to find an alternative for your purchase. Please note, the return shipping is the responsibility of the customer. If it does, you will need an RMA/ASN from us to ship the return back. If the shipment does not have the RMA/ASN we cannot track the return with our warehouse and most likely becomes a lost product. Please attach the RMA/ASN to the package with your shipping label.

If you have any questions about returning your The Shrine product, please send us an email at support@theshrine.co.

If you experienced a problem with the product, it may be covered by our Limited Warranty. Please contact us with any concerns about the problem.

 

Limited Product Warranty

The Shrine warrants to the original purchaser that this product shall be free from defects in materials and workmanship for one year from the date of initial purchase. The Shrine will repair or replace at its discretion products that it finds are defective within the scope of this warranty. This warranty excludes normal wear and tear or damage related to misuse, abuse, or neglect. The Shrine disclaims all other express or implied warranties, including without limitation warranties of, MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. This warranty provides the sole and exclusive remedy.

If you feel your item is defective, send us an email at support@theshrine.co with the following details:

• Photographs of the failed portion of product.
• An order number, or a copy of a purchase receipt.
• A delivery address for any potential replacements we send. If you cannot furnish any of the above documentation or requirements, we reserve the right to deny any warranty or return related requests. 
• How long coverage does the Limited Warranty last? The coverage starts on the day of initial purchase and lasts for one (1) year.